Abilene Glass and Mirror
How a 75-year-old glass and mirror company founded in 1946 in Abilene, Texas traded QuickBooks support headaches for a payroll process that runs itself.
The Challenge
Abilene Glass & Mirror has been a trusted name in residential and commercial glass — from custom shower doors to windows, aluminum doors, and mirrors — since 1946. When the company decided to bring payroll in-house through QuickBooks, it needed support it could count on.
Before working with VARC, that support wasn’t there. Every time the team hit a snag in QuickBooks, the only option was to call QuickBooks’ own customer support — a process owner Tim Nelson describes as difficult and lengthy. Each call pulled his team away from what actually grows the business.
“Our team was wasting a lot of time getting online support and less time making sales and giving estimates,” Nelson said. Left unaddressed, the issue meant continuing to depend on slow, impersonal support instead of focusing on day-to-day operations.
Why VARC
Abilene Glass wanted QuickBooks support from English-speaking, U.S.-based specialists who were easy to reach and quick to offer real solutions. VARC came recommended by one of Abilene Glass’s sister companies in the glass industry, which made the decision — and the transition — an easy one.
The initial goal was simple: get issues resolved correctly and efficiently, every time.
Testimonial
“The employees at VARC are very personable and educated and able to solve our problems quickly and efficiently.” ~ Tim Nelson
Implementation & Experience
VARC guided Abilene Glass through the move from a payroll service the company had relied on for decades to QuickBooks Payroll. Nelson describes the switch as seamless, with no unexpected challenges along the way.
What stood out most was VARC’s extensive cross-departmental expertise and the team’s commitment to seeing every issue through to full resolution rather than passing along a partial fix.
That kind of follow-through is a value Abilene Glass recognizes from its own work — the same attention to detail the company brings to every custom glass installation it completes for its own customers.
Results & Business Impact
- 4x Faster-Payroll now takes a quarters of the time it used to
- 24/7 Access-Employees view pay info by phone or online, anytime
- 1 Team-A dedicated support team on call for every issues
Since making the switch, payroll now takes a quarter of the time it used to. Employees can access their pay information from their phones or online, which has made life easier for Nelson as the company’s payroll clerk.
Beyond the time savings, Nelson points to a less tangible but equally important result: peace of mind. Knowing VARC is there to catch potential errors or system issues has taken the pressure off day-to-day payroll work.
Looking Back
“I think the most surprising thing is that the pressure has been eliminated from potential errors or bugs in the system, because I know I have a team to count on when things get bad,” Nelson said.
Asked what he’d tell another business facing the same challenge, his advice was direct: use VARC, and never look back. Nelson says he’d highly recommend VARC to other businesses because the team is easy to work with and reasonably priced.
“Use VARC for your QuickBooks support and never worry about having to solve another problem by yourself.” ~ Time Nelson
